Web Technology

Without powerful, innovative technology supporting your design, even the most attractive website will fall flat. Over almost 20 years in the industry, we’ve crafted our website technology based on the specific challenges hoteliers face and the business objectives they need to achieve. Our CMS, cloud hosting, and custom integrations can elevate your design and transform your website into a revenue-driving, direct-booking channel.

NXG CMS

NXG CMS allows you to have your content, your way. And not only will your website look great, but the technology under the hood is built according to the latest SEO best practices and leverages the latest innovations. Whether it’s a 20-room boutique property or a global multi-property chain, NXG CMS can manage the content of any hotel brand and scale with you as you grow.

SEO Optimization

NXG CMS enables you to automate, personalize, and quickly update your content in a matter of minutes without having to know any programming languages. It's also regularly updated to automate SEO best practices, including canonical link generation, schema markup, robots.txt management, and XML sitemap generation.

Conversion Modules

Our websites utilize more than 30 distinct modules built to guide users down the funnel toward booking. Promo tiles, special offers, accommodation showcases, and more highlight relevant and fresh content to captivate users in the dreaming and planning phases. Advanced features help recover abandoned reservations, promote live rates, and drive urgency so that you can turn website visitors into direct online revenue.

Personalized Content

Personalized content is the way of the future, whether you’re grabbing a new visitor’s attention with unique messaging or securing a booking by showing the right offer at the right time. With 64 targeting metrics, our personalization engine harnesses the power of user data and uses it to fuel more bookings. And with our loyalty portals, you can even leverage CRM-specific metrics, such as RFM value, membership level, point balance, and more.

FleXi Inventory System

FleXi was built with the goal of helping hoteliers increase their ancillary revenues, while streamlining the process of managing inventory and tracking sales of ancillary offerings. Whether it’s cabanas, meeting space, or property experiences like bicycle rentals or wine tastings, FleXi allows you to manage your unique inventory in one place, adjust rates based on demand, and monitor incremental revenue. With FleXi, guests and locals can also book ancillary offerings, property experiences, and add-ons on the hotel website. Additionally, FleXi enables you to create and manage contactless menus for the hotel restaurant, bar, or even room service.

Cabanas

Use FleXi to manage and merchandize hotel amenities such as cabanas, and enable guests or locals to book a cabana in hourly increments. During the booking process, you can allow guests to purchase add-ons for their cabana reservation such as drink service or snack service. When the cabana is ready for the reservation, send an SMS message to the guest alerting them that their cabana is ready.

Property Experiences

FleXi enables guests and locals to book property experiences and activities such as bike rentals, fitness classes, or wine tastings. For amenities, users can check availability and reserve a time slot when the amenity is available. For activities and events, users can see when there is a class scheduled and reserve a spot if there are spots remaining. Hotel guests can also purchase add-ons for their reservation such as a complimentary bottle of champagne.
 

Meeting Space

Generate additional revenue by allowing people to book rooms and meeting spaces in hourly increments. With FleXi, you can manage meeting room inventory and allow people to book by the hour for meetings, coworking, phone calls, or simply to take a break. During the booking process, you can allow people to purchase add-ons for their meeting room reservation such as coffee service, lunch service, WiFi, and A/V equipment.

Contactless Menus

FleXi allows you to create and manage contactless menus that guests can access on their phones. Seamlessly update menus across multiple touchpoints and create business rules that update menu offerings and pricing in real time based on time of day, demand, or availability of inventory. Additionally, FleXi allows you to easily create personalized menus for groups, celebrations, wedding parties, and even dietary restrictions.

Content Personalization

With 64 targeting metrics, our personalization engine helps harness the power of user data to serve strategic content to the right customer, in the right place, at the right time — all aimed toward generating more revenue for your property.

Build Loyalty

Our loyalty portals enable you to gather additional data and leverage CRM-specific metrics, such as RFM value, membership level, point balance, and more.

Drive Conversions

The ultimate goal of a content personalization engine is to grab more users’ attention — and get them to click — on your hotel website. Once a customer has signaled affinity for your property, we can serve content that guides them through the final stages of completing their booking.

Tell a Story

Data is key, but content is king. Once we define targeting for your key segments, we'll help you curate existing content — or create new content — that appeals to these segments, whether they're still dreaming or ready to book right now.

API Integrations

Our programmers are certified in the most popular hospitality tools and platforms, and we work with clients to best leverage existing third-party integrations. We can also assist in building out any new integrations as needed in the most cost-effective manner.

Booking Engine

Our technology is booking-engine agnostic, meaning that we can work with any booking engine in the industry. Our CMS and other technologies boast built-in connectivity to some of the largest providers, such as Synxis, iHotelier, and Booking Button.

CRM

While we offer our own CRM platform, we have the ability to integrate and build APIs with other systems to fuel loyalty programs, personalization, and more.

Reviews

One of the tried-and-true ways of building credibility and trust with a website visitor is to show reviews. We have APIs with the industry's largest review sites to pull content straight through to your website.

Custom

We can also do custom integrations and more out-of-the-box solutions. For Tsogo Sun, we had to connect with over 15 new third-party vendors in order to achieve the client’s goals. These included casino applications, a Broadway theater ticket integration, movie theater ticketing, an ATM, slot machine jackpot payout feeds, and many more.

Hosting & Data Privacy

Secure, fast, and reliable — we provide you with the most innovative, secure, and search-engine-friendly hosting solution in the industry today.

Amazon Web Services

Hosting with Amazon Web Services (AWS) allows NextGuest Digital to service global and local clients from multiple cloud locations. This enables us to provide secure, low-latency network connectivity to any hotel client worldwide. Our AWS Service Level Agreement commitment is 99.95% availability in each AWS Region.

Content Delivery Network

Our state-of-the-art cloud hosting and CDN (Content Delivery Network) platform, operated via Amazon Web Services (AWS), dramatically increases download speeds in a highly secure, uptime-guaranteed private virtual cloud (PVC) hosting environment.

Data Privacy

With GDPR, CCPA, and data-privacy initiatives on the horizon, following the latest regulations has never been more important. NextGuest has vetted several service providers for consent tracking and can provide pricing models of our data privacy partners.

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