October 14, 2019

Employee Spotlight: Leah Spencer, Senior Project Manager

Every month, we turn the spotlight on one of the team members responsible for bringing our industry-leading products and services to life. This month, meet Leah Spencer, Senior Project Manager at NextGuest Labs.


What’s your role at NextGuest Labs, and what are some of your responsibilities?

I’m a Senior Project Manager on the Labs side, but I work on projects that span across all of NextGuest’s business units. As a PM, I’m always responsible for ensuring our deliverables are on time and on budget.


What did you do before working at NextGuest?

I’ve worked at both large and small ad agencies, as well as on the corporate side. I’ve always stayed in Project Management/Digital, and most recently I worked on the Digital Experience team at Sabre Hospitality.


What’s your favorite thing about your role?

I enjoy the challenges that Project Management can bring, and as an extrovert, I love that it’s a people-oriented role. Something a lot of people may not realize is that being a PM is highly strategic and people-driven — you’re constantly dealing with many personalities and a range of experience levels, from entry-level to executive, so it’s important to get to know each and every person, their quirks, and their likes and dislikes. Forming a bond with the team has helped me achieve trust among my colleagues and has helped us create work that we’re proud to deliver to clients.


What’s your favorite destination you’ve traveled to and why?

Oh my goodness, hands down Whitefish, Montana! My husband and I traveled there last summer for a close friend’s wedding, and we were completely enchanted. We flew into Missoula and drove two hours up to Whitefish. There’s a HUGE natural lake there called Flathead, and much of our two-hour drive was just around the lake. It was beautiful! Also, we spent some time in Glacier National Park, which is full of breathtaking mountains, waterfalls, and yes — bears. We didn’t see one, but you better believe us Texans had our bear spray ready!


What’s an essential item you can’t travel without?

Well, if I’m traveling without kids, I need to have a good book or two. If we have the kids, I hit up the dollar spot at Target beforehand to load up on small toys for them to be “wowed” by throughout the flight. And of course, my son must have a tablet for (mostly our) sanity purposes!

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About NextGuest:

NextGuest provides hoteliers with everything they need to thrive in the digital world, with bespoke technology solutions developed to meet the needs of luxury hotel clients coupled with elegant design capabilities that bring brands to life. We marry the power of data with brand discovery to uncover unique strategies that apply to everything from website design, content marketing, CRM, and more, helping the world’s top hotel brands maximize ROI as they acquire, convert, and retain guests throughout the travel planning journey. While each of our services is available on its own, the integrated technologies, marketing, and consulting offerings work together to increase digital engagement and generate revenue for hoteliers, allowing them to focus on what matters most — serving their guests.

www.nextguest.com | (800) 649-5076 | hello@nextguest.com


Editorial Contact:

Margaret Mastrogiacomo
EVP, Strategy
Phone: (212) 782-3764
Email: margaret@nextguest.com